Returns & Exchanges

We are happy to refund the cost of the goods or exchange items, provided they are returned to us as new, i.e. unworn and with the labels still attached, within 28 days from the date of despatch. The goods must be returned to us in the original packaging, as this is designed to prevent damage to the underwires in transit. Please obtain proof of postage from the Post Office when returning goods, as we will be unable to offer refunds or exchanges for items lost in the post without this documentation.

We aim to process returned goods within 5 working days. However for UK orders, please allow at least 10 working days for credited monies to appear in your account before contacting us. This will allow for posting and bank clearing times. For orders returned from outside of the UK additional time should be allowed for the returned items to reach us.

For orders retruned from within the UK, simply use the pre-paid label included with your goods. Please ensure that you obtain a free proof of posting from the Post Office to allow us to process your return should it be lost in transit.

For items returned from outside of the UK, please ensure that you pay the return postage. Please return your goods using some tracable method to allow us to process your return should it be lost in transit. We do provide a returns label for your convenience, but if you have mislaid the label, then please affix the correct postage and return to:

Curves and Lace
Princes Square
48 Buchanan Street
GLASGOW
G1 3JN
United Kingdom

Please note that post and packing charges are not refundable. However exchange items are despatched at no additional cost to you.

Cancelling an Order

In the event that you decide to cancel part or all of your order; please send us an e-mail entitled 'Order Cancellation' to customerservices@curvesandlace.com. Alternatively you can telephone us on +44 (0)141 226 2233..

Please be sure to include your name, address and order number. Our team will e-mail you when the cancellation has been processed.